A Community Contribution from Erik Hanberg

Here’s how I deal with email and keep from getting too overloaded:

1. I have one inbox. Everything goes to the same place (accounts either forward to Gmail or I’ve actually set Gmail up to reply from those accounts).
2. I only check email when I can reply to it easily. Unless I’m waiting for something specific, I try not to check email from my phone, because it’s a recipe for getting an email that requires a length reply that I don’t have the time to give on my phone. And that just stresses me out until I can reply appropriately.
3. I don’t use preview windows. It’s too easy to only get half the information and miss important stuff. When I used Outlook for work, this happened way more often that I would have liked. I thought it was a feature, but it turns out it wasn’t helpful at all. It made me browse email more than read email. [Read more →]

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Google announced Priority Inbox today and the emails started flooding in asking, “Isn’t this anti-GTD?”

Google says that Priority Inbox “automatically identifies your important email and separates it out from everything else, so you can focus on what really matters.”

So, what does David Allen say about this kind of tool and the questions about something that sorts your inbox being “anti-GTD?”

Having email sorting/filtering would be anti-GTD if you use it to avoid decision-making, but not if it’s just for evaluating what kind of attention to put on something. Using colors for certain people’s emails in  Lotus Notes (as I do) would also be “anti-GTD” if you never dealt with the non-colored ones. We’re not officially endorsing or recommending this.  Just saying it’s something that you can make work.  – David Allen

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The next Webinar on GTD Connect will be “Digging Out From Backlog”.  Two of our senior coaches will give you tips, tricks, and strategies for dealing with your piles of “stuff”.  If you feel like your backlog is holding you back from getting the most out of GTD, this Webinar is for you.  Free to all GTD Connect members (free trial members too).   Thursday, July 15 @ 11am PDT.  Register on the home page of GTD Connect.

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Dear David Allen: I am looking for a guide/product about using email so that one’s worklife does not become overwhelmed with email.  We are an office of 30 people, and we have gotten in the habit of emailing each other rather than walking down the hall to talk.  We don’t have time to talk since we are too busy doing email!  We would like to adopt best practices about email to reduce the burden.

David’s reply: There are lots of articles and books written about some basic common sense stuff about email, including some of our own resources like our Setup Guides, Webinars on GTD Connect, and a free article I wrote on Getting Email Under Control.

Email is just like the phone or any other medium that takes a while for cultures and individuals to sift out their own best practices for their culture.  If email has value, that’s what it’s for.  If it doesn’t, don’t do it.  Don’t shoot the medium.  It’s just a channel for people communicating.  For me personally, I don’t like interruptions, when it could be in an email that I can deal iwth in my own timing.  If I want a warm fuzzy, email may not be the way to do that. All depends on what you’re trying to accomplish. People can use email to avoid work, just like they can walk down the hall to avoid work. The issue is avoiding work, not whether you’re doing it by email or by walking and talking.

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A GTD’er wrote to us to ask what resources we have for helping her manage email. She wrote that email is “vying for top ten on my list of overwhelming.”  Here’s what one of our coaches shared:

There are a few excellent resources from the David Allen Company for applying the GTD methods to your email:

1. The GTD Setup Guides, specific to your tool, will cover the best practices of email.
2. There is a terrific free article called “Getting Email Under Control” that covers this issue as well.
3. Our GTD Connect online learning center also runs regular Webinar classes on topics such as email. There is a Webinar in the Archive Library called “Managing Email” that you should find useful. GTD Connect is $48 per month (cancel anytime) or $480 per year (one-year commitment.)
4. Our public GTD Mastering Workflow classes cover email best practices.  These one-day classes are a great way to learn all of the GTD essentials, including email.
5. There are loads of posts on GTD Times on the topic of email. Search on the keyword “email” or follow the tag.

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Dear David Allen: Where do you find the time to go through the hardest parts of your Inbox (I seem to have a lower layer that never gets finished — notes from meetings that need follow up that are important but not urgent etc.)?

DA: You’re trying to use your Inbox as your organizer, and that won’t work. You have to make the decision about the action step for each one of those, and organize the reminder of the action (if it’s longer than 2 minutes and can’t be delegated) in your system. That doesn’t take long.  Sounds like you’re avoiding the decision about what to do, or you don’t feel like you have any system better than your Inbox to sustain it.

One of the upcoming Webinars with David Allen on GTD Connect will be all about processing these kinds of things that seem to get stuck in the Inbox.  Thursday, March 11th @ 11am.  Free for GTD Connect members.

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Do YOU know the best practices of GTD?

Although they’ve been recorded for our GTD Connect online learning center, we have been posting the GTD Best Practices series to our free public podcast as well, for all to benefit from.  These informal podcasts are a great way to learn the essentials of GTD.  Here is the series:

Best Practices of Collect

Best Practices of Processing

Best Practices of Organize

Best Practices of Review

Best Practices of Doing

If you like these podcasts, GTD Connect has over 110 recordings like these, with more added every week, that you can play on the Connect site or  sync to iTunes.  It’s a great way to learn coaching tips from David and the staff, listen to interesting interviews with GTD’ers (Evan Taubenfeld being one of the recent ones), watch the “Slice of GTD Life” videos and more.  Good stuff.  Check out the free trial of GTD Connect.

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We are often asked, “Does GTD stick long-term?”  Here’s a great demonstration from GTD’er Steve Fogel:

It is a great thing to have this as the standard and comfort zone.  I would say in the last six months, I’ve consistently been here. What’s cool about GTD, is when you get here, it’s the starting point not the destination.  Can’t believe I’ve been using these tools since 1988.

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